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» After Sales Services » After Sales FAQ

FAQ GENERAL SERVICE Q&A

Introduces product operating conditions that are often mistaken as malfunctions. Please check the symptoms described here before requesting after- sales service.

Room Air Conditioners (Home Air Conditioners)

Sky Air Models (Business-use Air Conditioners)

After the power switch is turned on, the air outlet flaps operate.
When the operation mode is changed, the air outlet flap position also changes.
The air flow suddenly becomes stronger during a heating operation.
The air outlet flaps sometimes operate during a cooling operation.
In the microcomputer-controlled dry mode, the indoor unit fan operates at L for one minute when the outdoor unit (compressor) is not operating.
The air outlet flaps do not operate at the same time in the master and slave indoor units of a simultaneous operation multi-unit.
The indoor unit fan operates after a heating operation stops (in an air conditioner equipped with a heater).
The drain pump continues operating after a cooling operation stops.
When the air outlet swing function is set to ON, the flaps remain at a horizontal position.
The remote control thermostat cannot be set.

All Models

The air conditioner produces an unpleasant odor.